Our support portal is available at support.funfactornv.com. You can also access the portal directly from the top of any of the main pages of our website. Look for the blue button titled ‘Contact Support ->’.
The portal opens up in a separate browser window. You do not need to sign in to be able to log a support ticket. Once the page is opened, it should looks something like the following, depending on your browser…
Click on the left button titled ‘Submit a Ticket’. This will take you to the Issue Category page where you can select a category that best suits your support issue…
Click on one of the buttons that best describes your issue…
Once you choose a support Category, you’ll be presented with the actual support ticket entry screen. Let’s look at the basic identification fields…
Very simple. Just enter your Name, Email address then confirm your email address. This identifies who we are talking with and allows us to respond with updates on your case. Next, we identify the details of your issue…
Enter the fields as shown…
Subject: Enter a specific subject description. Don’t forget we already know the Category of issue you’re experiencing so there’s no need to repeat yourself here.
Description: Enter a detailed description of the issue you’re experiencing. Don’t forget to include any relevant account or username details. Please avoid using any passwords or other secure information. If possible, include supporting documentation, screenshots or other files by utilizing the attachments feature.
Attachments: You are able to upload 2 file attachments with your issue report. We currently accept a broad range of file types but this may get locked down in the future if we find people not checking their attachments for security threats. If you need to send along executable files with extensions like .EXE, .BIN. CMD and the like or Macro enabled office files (.DOCX, .XLSX, ect), please contact us directly by phone or email to arrange a more secure file exchange.
The last step of the process is to enter a spam control code and submit the ticket…
The Spam Control field protects us from malicious bot programs trying to submit bogus support tickets. It’s usually a simple code of a few digits to enter. Once that’s done, click Submit and your ticket will be sent to our support crew.
Assuming you successfully submit a ticket, your issue will be assigned a Case Number and will be routed to one of our support team members. Within a few minutes, you should receive a confirmation email at the support address you provided. Your confirmation email will contain your ticket number. You can check back at any time on support.funfactornv.com to see the current status of your support ticket.
As your support ticket is processed, you should receive email updates on it’s progress. We take every effort to process each support issue as diligently as we can. If for any reason, your case seems to have stalled or is not being updated regularly, please don’t hesitate to email or call directly.
Tech Support: support@funfactornv.com
General Inquiries: info@funfactornv.com
Phone: +1 (721) 586 1103
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